Disputes and chargebacks can be stressful for both you and us.

Get in touch if you think there's a billing error and we'll investigate within the same working day.

What happens during a dispute

While the dispute is under review, your account is suspended. That means:

  • All active services pause and won't function, including your website and any add-ons
  • Work on any open requests stops

    • We respond to the card issuer with documentation showing the services rendered and the agreed terms (it's agreed to when you make your first payment with WebEaze, and is accessible here). The bank then makes a final decision, which can take several weeks.

    What happens after a dispute

    Once the dispute is resolved, your account will either be reactivated or closed. This will be considered an account reactivation.

  • Reactivation requires resolution of the dispute and may involve a reactivation fee as posted in the pricing section.

Billing errors

We take billing accuracy seriously. If you believe you've been charged twice or there's an error with your invoice(s), contact us.

Heads up: Chargebacks cost small businesses in fees and time regardless of the outcome. It's always best to contact us directly first before filing a chargeback.