How will I know when my request is done?

When you submit a request through your portal, you can track it in real-time. Email confirmations are also sent to you.

Track the status in your portal

Your request will show one of these statuses, updated as we work on it.

Received means we have your request.
In progress means we're actively working on it.
Needs info means we need a bit more detail from you. You'll see a message from us in the portal with space to reply.
Completed means the change is live on your site. You'll also see a summary of exactly what was changed.

An email is sent when we received your request, and another once it's complete. Check your spam/junk folders if you don't see it.

Standard updates are completed within 1-3 working days. See our turnaround estimates for specifics by request type.